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Change and Cancellation Fee Structure for Indigo

With effect from 1st April 2015, Indigo are changing it's Change and Cancellation Fee (Fees) Structure. The Fees will now vary according to the time before the flight when the cancellation or change is made. The details are as follows:


Domestic:

 Time of change/ cancellation

Applicable Fee (For bookings made w.e.f. 1st April 2015)

30 days or more before scheduled departure

Rs. 1,250 per passenger per segment

7 to 30 days before scheduled departure

Rs. 1,500 per passenger per segment

48 hours to 7 days before scheduled departure

Rs. 2,000 per passenger per segment

2-48 hours before scheduled departure

Rs. 2,250 per passenger per segment

0-2 hours before scheduled departure

No Show Charges will be applicable


International:

 Time of change/ cancellation

Applicable Fee (For bookings made w.e.f. 1st April 2015)

7 days or more before scheduled departure

Rs. 2,000 per passenger per segment

4 hours to 7 days before scheduled departure

Rs. 2,500 per passenger per segment

0-4 hours before scheduled departure

No Show Charges will be applicable

Example: If a domestic flight is booked for 29th April at 2030 hours scheduled departure time. Then:

  1. If the booking is changed/ cancelled after 1830 hours on 29th April: Only government/ airport taxes and fees will be refunded.
  2. If the booking is changed/ cancelled between 27th April 2031 hours and 29th April 1830 hours:  Rs. 2,250 per passenger per segment
  3. If the booking is changed/ cancelled between 22nd April 2031 hours and 27th April 2030 hours:  Rs. 2,000 per passenger per segment
  4. If the booking is changed/ cancelled between 30th March 2031 hours and 22nd April 2030 hours:  Rs. 1,500 per passenger per segment
  5. If the booking is changed/ cancelled before 30th March 2030 hours: Rs. 1250 per passenger per segment

Note:

  1. The slabs are in equivalent hours to the corresponding number of days before the scheduled departure of the flight. 
  2. In case, the Base Fare plus Fuel Charge (if applicable) is lower than the applicable Fee, then the entire Base Fare plus Fuel Charge will be deducted as the applicable Fee.
  3. Change/ Cancellation will continue to be allowed up to 2 hours before the flight for domestic flights and 4 hours before the flight for international flights.
  4. The above Fees will apply for bookings that are made on or after 1st April 2015 only. For bookings made before this date, the old Fees (Rs. 1,500 for Domestic and Rs. 2,000 for International) will continue to apply.